Salesforce Training Course Syllabus
Cloud computing Introduction:

Introduction
Evolution of Cloud Computing
Comparison with other computing technologies
Characteristics of Cloud computing
Advantages and Disadvantages
Classification of Cloud Services
PAAS(Platform As A Service)
SAAS(Software As A Service)
IAAS(Infrastructure As A Service)

IDENTITY CONFORMATION:

CRM functionalities, Products of SF, Login to SF page
Sales Architecture, Accounts, Contacts, Lead, Cases

CUSTOMIZATION:

Create Custom Profiles and Users
Custom Objects & Custom Fields & Custom Tabs
Customizing Relationships, Formula fields and Rollup
summary fields
Define Dependent Picklists
Customize page Layouts , Records Types
Customize Standards related lists
Learn About Record Types & Business Processes
Use Field Level Security

SECURITY & ACCESS:

Set Organization-Wide Defaults
Role Hierarchy, Public Groups, Queues, Permission Sets
Sharing Rules

WORKFLOW:

Define Workflow
Set up workflow rules
Setup workflow tasks & Email Alerts & Field Updates
Time dependant workflows

APPROVAL PROCESS:

Plan Approaches using workflow
Use the approval wizard – standard vs. jump start
Create workflow approvals

INTRODUCTION TO APEX: APEX LANGUAGE

FUNDAMENTALS:
Data Types(Primitive Data Types, sObject Types)
Writing Anonymous Blocks with Apex Datatypes
Use DML Statements

RETRIEVING RECORDS FROM THE DATABASE:

sObject Relationships
SOQL, SOSL, Apex Sharing
Sample programs using the above concepts

COLLECTIONS:

Types of Collections
Creating an Apex Class
Calling a Class Method
Alternative Apex Class Creation

TRIGGERS:

Trigger Events, Trigger Syntax, Trigger Context Variables
Context Variable Considerations, Bulk Triggers

Sample Programs using above concepts(using maps and sets in the Bulk Triggers)

Order of Execution
Governor Limits

DEPLOYMENT (TESTING APEX):

Development overview (Understanding Testing in Apex)
Testing Examples

BATCH APEX & DEBUGGING APEX & APE SCHEDULER DEPLOYING:

By using Changes Sets

By using Force.com IDE tool
By using Force.com Migration tool kit

CASE & LEAD MANAGEMENT:

Web to cases
Web to Leads
Case Assignment rules